Refund policy

Returns & Refund Policy

At Trillopoly, customer satisfaction is important to us. Please review our return and refund policy carefully before placing an order.

Return Eligibility

  • Returns, refunds, or exchanges must be requested within 10 days of delivery

  • Items must be unused, in the same condition as received, and in original packaging

  • Proof of purchase (order number) is required

Customers are responsible for return shipping costs unless the item is damaged or incorrect.

Non-Returnable Items

  • Sale or discounted items

  • Made-to-order or limited-edition products (unless defective or damaged)

Damaged or Incorrect Items

We accept returns or exchanges only if:

  • The item arrives damaged, or

  • The incorrect item was received

Please contact us within 10 days of delivery with clear photos of the issue and your order number.

Refunds

  • Once your return is received and inspected, we will notify you by email regarding approval or rejection

  • Approved refunds are issued to the original payment method

  • Refunds are processed within 7–10 business days after approval

Shipping costs are non-refundable, unless required by law.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account

  2. Contact your credit card provider

  3. Contact your bank (processing times may vary)If you still have not received your refund, please contact us at 
    kelliebattle@gmail.com

Exchanges

We only replace items if they are defective or damaged.
To request an exchange, please contact us at kelliebattle@gmail.com with your order number and photos of the issue.

Return Shipping Address

All approved returns must be sent to:

Trillopoly
9115 FM 723 Rd, Ste 550 #2000
Richmond, TX 77406
United States

Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Contact Information

Email: kelliebattle@gmail.com
Phone: +1 (281) 733-4757